Desarrollar un sistema web responsivo que permita optimizar los procesos de un establecimiento sector SPA, mediante la implementación de herramientas tecnológicas.

Abstract

Abstract: The research sought to develop a responsive web system that allows optimizing the processes of an establishment in the SPA sector, through the implementation of technological tools. The methodology used was agile, calculating in the SCRUM framework, with three-week sprints in which functional modules were developed such as user registration and authentication, service management, automated reservations, digital clinical history, automated notifications and administrative reports. The system was developed with a client-server architecture using React.js for the frontend, Node.js with Express for the backend and MongoDB as a non-relational database. The results showed a decrease in human errors, improved efficiency and a more accessible and enriching user experience. Summary, the system strengthened the internal management of the SPA, improved customer satisfaction and developed a scalable and secure technological platform for future integrations.