Análisis de la gestión de la calidad conforme a la norma ISO 9001:2015 y desarrollo de una propuesta de la mejora continua en la empresa Mystic Flowers S.A., ubicada en la ciudad de Cayambe, durante el año 2025.

Abstract

Abstract: In every company, regardless of its size and activity, it must be governed by key control systems to ensure efficiency and effectiveness. This allows for subsequent analysis of its activities through pre-established frameworks. This research aims to analyze the quality management system, in accordance with the ISO 9001:2015 standard, at Mystic Flowers S.A. in the city of Cayambe, and to develop a proposal for its continuous improvement. The methodology employed was descriptive research with a quantitative approach, utilizing a case study and the inductive method, which is based on observation and generalization. The study population consisted of seven departmental staff members and seven representatives from international companies. The main results show failures and inefficiencies in certain key areas, which allow us to establish that the application of an improvement plan in accordance with the ISO9001:2015 standard is needed, which will allow the company to be more efficient and deliver quality products to the final destination.