Propuesta de mejora para la gestión de devoluciones de producto en la empresa Qualipharm laboratorio farmacéutico, basada en principios de logística inversa

Abstract

Abstract: Pharmaceutical product returns represent an operational problem and a direct threat to the profitability and sustainability of companies. At Qualipharm Pharmaceutical Laboratory, this process generates significant economic losses, approximately 20% of sales value, due to transportation, storage, reprocessing, and regulatory compliance costs. This Curricular Integration Project analyzes the current returns management in the company and proposes an improvement based on the principles of reverse logistics, with the aim of optimizing processes and reducing costs. It was identified that the main cause of returns is product expiration, highlighting deficiencies in inventory planning. Additionally, limitations in traceability and excessive use of manual records were detected, factors that increase errors and delays. As a result, a comprehensive proposal is put forward, which includes the implementation of an ERP system, the application of the FEFO method, the use of performance indicators, and staff training. These actions will improve operational efficiency, reduce returns, and turn reverse logistics into a competitive advantage for the company.