Diseño de prototipo para la apertura digital de cuentas en CoopMego

Abstract

Abstract: The main objective of this work is the design of a functional prototype for the opening of online accounts at the Cooperativa de Ahorro y Crédito Vicentina Manuel Esteban Godoy Ortega Cia. Ltda. This proposal arises in response to the need to modernize manual and face-to-face processes, as is the case with new member enrollment. Through a study and a mixed approach methodology, the critical points were determined through the analysis of the process, regulatory review and validation of the prototype, which allowed the selection of the appropriate technological solutions for its digitalization. The prototype proposes a digital platform, prioritizing its usability and accessibility. This integration will allow the registration and validation of identity in an autonomous way. In conclusion, the digitization of the process of linking new members is viable within the cooperative model and represents a significant improvement in efficiency and member experience, demonstrating technical, operational and regulatory feasibility of the digital process. This research concludes with a path for gradual deployment, integrating technical variables and human resource management.