La educación continua en el desempeño laboral de los colaboradores operativos de la empresa TECNERO S.A. en la ciudad de Cuenca

Abstract

Abstract: The research entitled Continuing Education in the Job Performance of Operational Employees at TECNERO S.A. in the City of Cuenca arose from concern over the results of the last two performance evaluations conducted with the company s operational employees, which revealed a decline in overall productivity. The central focus of the study is the use of continuing education in metalworking industries as a strategy to develop employees soft skills. The main objective of the research was to design and implement a continuing education program for the employees of TECNERO S.A. The participants included 15 operational leaders and 5 internal mentors from the organization. A mixed-methods approach with a case study design was adopted, using both objective and subjective performance evaluations, as well as direct observation. One of the main conclusions indicates that continuing education has a positive and tangible impact on the performance of operational leaders and that the development of soft skills positively influences the achievement of productivity goals.