Percepción del paciente frente a la comunicación con el profesional de enfermería durante la atención en un hospital general de la Zona 7

Abstract

Abstract: The research evaluated patient perceptions of communication with nursing staff during their hospitalization in a private healthcare institution in Zone 7 of Ecuador. This study used a quantitative approach with a cross-sectional and correlational design. Surveys were administered to 130 patients, analyzing dimensions such as proactivity, professional attitude, verbal communication, nonverbal communication, and emotional support. The results showed that the quality of communication between nursing professionals and patients influences patient satisfaction, and there is no significant variation related to sociodemographic data. This study identified weaknesses and strengths in the communication skills of nursing staff, providing valuable information for implementing improvement strategies focused on humanized care. It also offers an empirical basis for healthcare institutions to implement continuing education programs in communication skills, in addition to contributing to the academic and professional fields to strengthen the role of nursing as the main agent of quality of care.