Plan de transformación digital para la gestión de entregas y trazabilidad de cartón en INCARPALM S.A., basado en arquitectura empresarial con ADM de TOGAF y computación en la nube

Abstract

Abstract: This Curricular Integration Project develops a digital transformation plan for the management of deliveries and cardboard traceability at INCARPALM S.A., a company dedicated to the manufacturing of corrugated cardboard boxes. The proposal will be developed using the TOGAF ADM method, through which the business, data, application, and technology architectures will be analyzed. The final assessment identified limitations related to order management, partially manual communication, limited order traceability, and difficulties in coordinating dispatches, deliveries, incidents, and customer complaints. In response, a target architecture is proposed based on improving the order-dispatch-delivery-after-sales process by creating a Customer Portal, an Internal Web Interface, a Delivery Driver Mobile Application, centralized data, and cloud computing services. Finally, a roadmap is established for the progressive implementation of the proposed solution, enabling the reduction of technological gaps, improving operational coordination, and strengthening information availability to support future decision-making.