Diseño e implementación de una aplicación móvil que integre gestión logística, pedidos en línea y atención al cliente, con el fin de impulsar la productividad y modernizar el servicio de los pequeños distribuidores de gas doméstico de Loja

Abstract

Abstract: Small domestic gas distributors in Loja currently face significant operational limitations due to the manual management of their processes. This traditional approach generates inefficiencies in route planning, difficulties in receiving orders, and poor communication with customers. As a result, operating costs increase and business competitiveness decreases. This work aims to design and implement a mobile application that integrates logistics management, online ordering, and customer service, in order to improve operational efficiency and modernize the service of small domestic gas distributors in Loja. The development followed the SCRUM methodology using an agile approach. The technologies used were Flutter for mobile development, MongoDB for data management, and the Google Maps API for geolocation. The application includes modules for order management, route optimization, customer communication, and report generation. The results obtained include the automation of operational processes, reduced delivery times, and improved user experience. This solution represents a technological alternative for the modernization of small distribution companies, contributing to the development of the local energy sector.