Satisfacción de adultos mayores respecto a la atención recibida en los centros de salud del primer nivel de atención en el sector de Obrapía de Loja

Abstract

Abstract: The study documented a high level of satisfaction with the treatment offered to the elderly in the first-level health centers in the Obrapia sector of Loja. Given the character of the aging population as well as the fundamental role of primary care, the objective of the research was to better understand how the group perceives the quality of care and services.A quantitative, cross-sectional, and descriptive methodology was employed, with a sample consisting of 120 older adults. A structured questionnaire was utilize as the data collection instrument, and the responses were analyzed through descriptive statistics using the Jamovi software. In general, the results found high satisfaction levels in all stages of care, including entry, care, and exit, positive interactions with health personnel, appropriate time for consultations, and effective communication.The availability of medicine and access to home care services were found to be the constraints. Overall, it was concluded that most older adults appeared satisfied with the level of care received, but there are evident possibilities to improve and enhance their well-being and the quality of first-level health services.