Desarrollo e implementación de un chatbot académico utilizando la arquitectura en la nube Dialogflow, para mejorar la experiencia del usuario en la gestión académica

Abstract

Abstract: This project was born from the requirement of the Universidad Técnica Particular de Loja, specifically the Information Technology and Computer Science program, for a technological tool that facilitates the efficient management of resources, such as time and personnel, involved in managing the relevant information that students in this discipline need to understand. To achieve this goal, an academic chatbot was created and implemented to facilitate answers to the most common questions related to academic processes at the University, especially in the program. Cloud computing technologies provided by Google Cloud and Google's Dialogflow are used, which provide everything required for the creation of the chatbot. An agile methodology called Scrum was chosen for software development, which prioritizes the creation of functional prototypes in the early stages of development for validation in collaboration with the client. Finally, the solution is implemented in the WhatsApp channel as an interface with which students interact.