Evaluación de los riesgos laborales en el área de atención al cliente de la empresa ECOLAC Cía. Ltda., basándose en la metodología general del Instituto Nacional de Seguridad e Higiene en el Trabajo de España (INSHT).

Abstract

Abstract:Workplace safety currently plays a fundamental role in ensuring worker well-being, while also aiming to foster comfort and higher productivity within companies. Consequently, a general occupational risk assessment was conducted in the customer service department of ECOLAC Cía. Ltda. using the Spanish INSHT general method. The assessment identified risks comprising 27% psychosocial, 23% ergonomic, 21% safety-related, and 20% physical factors. The risk levels were categorized as 44% tolerable, 32% moderate, 19% trivial, and 5% significant. Prevention and control measures were proposed to address these existing risks, emphasizing the proper implementation of training on psychosocial risks, occupational hygiene, and task organization and planning, with the aim of preventing poor work performance, stress, mental fatigue, musculoskeletal injuries, and other health issue.