Mejoramiento de la gestión de calidad en el servicio de emergencia del Centro de Atención Ambulatoria del Instituto Ecuatoriano de Seguridad Social de Zamora Chinchipe

Abstract

Abstract: This thesis work was developed based on the daily conflict generated by existing demand in the area of Emergency IESS Zamora Chinchipe ACC, the same which is oversaturated by patients with non-urgent conditions that can be solved in primary health care. This increase in demand for medical care in the area mentioned creates an urgent need to design and set strategies for timely care and service prioritization consequently improving the quality of care offered to users. By applying surveys of satisfaction we executed identifying the problem causes and effects for that reason; we proposed this project of action which is aimed to implement activities to fulfill its overall objective. All this by standardizing processes of care, direct staff training, development of standards to the user, service promotion, implementing a system of triage with quality standards, with a staff of efficient and effective resolution.