Evaluación y propuesta de mejoramiento de los procesos en el Departamento de Secretaría de la Dirección Regional de Trabajo y Servicio Público de Manta – Delegación de Portoviejo, Año 2014

Abstract

In this thesis the analysis, diagnosis and the proposal to improve the critical processes of the Department of General Secretariat of the Regional Directorate of Labour and Public Service of Manta, Portoviejo Delegation described. Proposing a plan for improvement of the processes evaluated, aims to optimize operations and increase quality, taking corrective measures to provide an efficient, effective and timely care, the main beneficiary user approaching the Ministry of Labour to apply the attention of a process. This research shows that critical processes are performed empirically, by directives given informally, were not available to established procedures, they constantly varied by changing the Area Director in Central Level, which hindered coordinated work and organized resulting negative situations for good service to the needs of the community. This work was carried out by the management of processes, which is a tool of great application for the benefits it provides to measure and evaluate processes.