: Diseño y aplicación de un sistema de gestión por procesos aplicado al área administrativa con enfoque en sistemas de calidad al Servicio de Cesantía de la Policía Nacional.

Abstract

The issue of management happens by several factors, it is complex and concerns often multidisciplinary teams. Commonly it happens that is not carried out a proper, because it has ignored the way of creativity and set as standard what has worked in appearances. This research focuses on the design and implementation of a process management system applied to the administrative area with a focus on quality systems serving Severance of the National Police. It is relevant as potentially involves improving the quality of working environment and the effectiveness of the processes involved. The research includes a theoretical review that underlies it, provides conceptual relationships and provides historical and logical criteria of confronting the problem. Furthermore a diagnosis of the current situation Unemployment Service of the National Police by internal and external analysis of the same is done. This is an empirical approach to the problem as well as a real benchmark for future research of this type. Research has an extensive literature review, conclusions, recommendations and exhibits illustrate the study.