Modelo de Gestión de Calidad para los Centros de Capacitación de la ciudad de Ibarra

Abstract

In the administrative management of the education and/or remedial course centers in Ibarra city, the topics of quality management based on processes is unknown. Given this need, this work aims to the design of a conceptual model of a quality system following an approach based on ISO 9000:2000 processes. In order to achieve it, a descriptive explicative, qualitative, not experimental and exploratory research was done. Besides, the bibliographic technique was used to identify the basic elements required as a support for the design of the model and the survey method was applied. After its tabulation and analysis, it was concluded that the dynamic of the managements of the processes at the remedial course and/or education centers are not meet the requirements of a quality management system. Therefore, the main recommendation for the directors is to employ management tools that allow the planning and measurement of their work processes. Finally, a design of the conceptual management model was presented as a proposal.