Evaluación y propuesta de mejoramiento de los procesos administrativos de la Facultad de Contabilidad y Auditoría de la Universidad Técnica de Ambato, año 2015

Abstract

The importance of evaluation in administrative processes lies in compiling data to help make a diagnosis, results that improve and achieve institutional goals according to the mission and vision of the Faculty of Accounting and Auditing Technical University of Ambato. The evaluation seeks standardization and reduction of variation in processes, increasing levels of efficiency and effectiveness.

For this reason, this research focuses on designing a tool that defines guidelines and organizational structures needed for administrative processes and will support in fulfilling daily administrative activities improving productivity and competitiveness.

The data obtained through surveys of students, teachers, officials and staff indicate the need for improvements to the various administrative processes to save time and resources, optimize the development in performing daily activities, the level of customer satisfaction and contribute to the achievement of objectives of the FCA.