Gestión por procesos para la dirección comercial de la Empresa Eléctrica Azogues C.A., a ser implementada en el año 2016

Abstract

The objective of this research was to develop a management model based on processes for the commercial management of the Electric Company Azogues C.A., in order to achieve the quality levels that are required by the Ministry of Electricity and Renewable Energy MEER. In the analysis, it was determined clearly how the organization works today, and how would improve with the implementation of process management, human talent needed was determined, also taking into account that the customer is a factor fundamental to the institution, and being a power distribution company in the province of Cañar Canton Azogues and Deleg, it is recommended that this research as a basis for the implementation of process management for the entire company, with this implementation be improved services to our major customers and electricity service efficiently and effectively surrender.