Diseño de un modelo de gestión por procesos para el Patronato de Servicio Social del Cantón Rocafuerte, año 2016

Abstract

The present research work called the design of a process management model for the Social Service Board of the Rocafuerte Canton, in 2016, was carried out with the purpose of improving the quality of the services provided to the community.

For this, processes were identified and classified through process mappings showing the interrelation between them, detecting the defective processes, the causes and effects generated, finding the problem in the support processes, specifically in the subprocesses of attention and access to services Provided to the users, because they do not have records of the persons requesting access to the services offered, in the sub process of access to external services by agreements due to the lack of redirection to obtain the requested service, and the sub-process of admission To social projects, erroneously executed because users do not have the advice, requirements, presentation formats they must meet for presentation of social projects. For this reason it was proposed to monitor and improve the subprocesses through management tools