Diseño de un modelo de gestión por procesos para Alexxia Pharma S.A. año 2016

Abstract

Abstract: The present research is based in the design of a model of management poor in areas that not meet results posing a proposed of improves in relation to them processes identified and indicators. The methodology used was framed in the identification and sequence of processes, description and tracking, measuring results, and suggestions for improvement. I worked with those responsible for each department, meetings, through direct observation, reports and statistics with support of executive chairman. The main results are the mapping of chips macroprocesses identification and their interrelationships, process sequence, indicators, improved graphic processes and the approach of an improvement plan according to the Deming cycle. Of this way it could conclude that the desing of a model of management by process generates a best performance by areas and achievement of objectives.