El Uso del Internet y la Secretaria Ejecutiva en la Universidad Internacional del Ecuador. modelo de gestión por procesos para la empresa Hertz Rent a Car de la ciudad de Quito, año 2017

Abstract

This work is intended to improve the design and process optimization and procedures that are carried out at Hertz Rent a Car. In this way, we will be taking advantage of human and material resources available in order to give an excellent service to our customers with qualified services and products that would satisfy their needs. So as to carry on this investigation, we have applied the analytical method based on the mixed investigation: documental and in site and the use of data recovery information like surveys and direct sighting. The results of this investigation allowed us to know the current situation of the enterprise and the procedures performed in each of its departments. This information made us designed a management system of all processes in which there are organized the activities to be done in every area and that would allow to the organization the creation of a system desing that could save time and resources in all its areas and processes.