Programa de mejoramiento de la calidad de atención a los usuarios en el servicio de Terapia Respiratoria, Hospital Metropolitano, Quito, Abril, 2013

Abstract

Abstract: The Metropolitan Hospital of Quito, offers the services of Respiratory Therapy. Directing their attention to patients who are affected in their respiratory function, being one of the main problems that prevent the normal development of daily activities, this problem is based on the large influx of patients to the service and the high demand for care the same that becomes a certain way in inefficient since it could determine complaints from patients regarding dissatisfaction at not receiving the same attention they expect and deserve in relation to the prestige of this important health house. This research aims to improve the quality of care that offers the service respiratory therapy and outcomes were continuous staff training on quality of care and specific treatments, updating of treatment protocols for each pathology and implementation and monitoring a system of adequate information on the service offering to improve customer satisfaction.