Mejoramiento de la calidad de atención a los usuarios del Centro de Salud Urbano Nro. 18 Unidad de Vigilancia Sur del Distrito de Policía Eloy Alfaro Quito 2014

Abstract

Abstract: This thesis shows the development of diverse actions in the Centre for Urban Health in "Eloy Alfaro" Precinct in order to improve patient care and operations in the center. Through the intervention it was determined that the main problem of the company is due to poor health and low coverage of care provided to users of the Centre. Because of this, training actions for health personnel on Improved Model of care and patient safety was considered, it was designed and revision of guidelines for medical practice to standardize procedures and development of management software registration patients in the institution. The above activities were conducted between the months of August 2013 and May 2014, managing to meet the objectives.