Diseño e Implementación de un Sistema de Control de Gestión, para el estándar Monitorización de la función Gestión y Uso de Medicamentos de un Hospital Gineco-obstétrico de la ciudad de Guayaquil, basado en el Cuadro de Mando Integral y alineado a las políticas de un organismo internacional para la acreditación en servicios hospitalarios.

Abstract

The main purpose of this Project is to provide tools for the appropriate manage and control of the hospital, which strategic lineup goes according to international accreditation politics, will support to accomplish the Standardized certification of “Monitoring” of Medication Use and Function. This proposal establishes different actors that are involve in the monitoring process, on a continued improvement cycle, guiding the organization philosophy to create value. Through the organizational internal analysis were determined objectives and strategies, which were subsequently reflected in the strategic map and finally the balanced scorecard components of assessment, allowing the tracking of different objectives and strategic initiatives, from the financial perspective, customer, internal processes and learning and growth. Its implementation will allow administration to improve the communication system, strengthening the activities of monitoring, detecting and reporting drug interactions or other situations of special attention, timely manner; improving patient safety and providing a quality service, necessary to access the international accreditation.