Gestión por procesos, para los departamentos administrativo y financiero de la Dirección Regional de Espacios Acuáticos de Manabí (DIRGMA) año 2014

Abstract

The application of a system of management by processes to the financial and administrative departments of the Regional Directorate of water spaces of Manabí (DIRGMA), has been developed with the purpose of improving the current situation of the Organization, related to the implementation of a management tool systematic and transparent, allowing direct and evaluate the institutional performance of the entity in terms of quality, getting with the management of processes, that all the people involved in it, be aware of the importance of their work and the improvement of its functions, looking for excellence and continuous improvement in its activities, obtaining workers motivated and involved. Real and objective information provided directly by the staff that conforms it, with the help of techniques of harvesting as was used for the development of research: the interview addressed to the departmental heads, the questionnaire made all personnel that are part of the institution and the direct observation on the basis of the information obtained, failed to get a real picture of the situation of DIRGMA as well as the problems that exist in the same.