Diseño de un modelo de gestión por procesos para la Caja de Ahorros de la Asociación de Personal Administrativo y de Servicios de la Universidad Técnica Particular de Loja periodo 2014

Abstract

This research shows the results in the Savings Bank Association of Personnel and Administrative Services Universidad Técnica Particular de Loja, which aims to propose a management model to guide processes within the activities of this, thus avoiding unnecessary delays in processes and satisfy their partners / customers. Moreover, it requires knowing the needs of its partners / clients to meet them in a satisfactory manner and resolve and response to these requirements. According to the analysis of processes, procedures and functions for processes, improved existing processes proposed by facilitating the performance of those working and therefore the provision of quality services. Finally strategies that contribute to improving the service provided by the Savings Bank to their partners / customers, some recommendations in order to strengthen the organization, strategic alliances with financial institutions to safeguard the interests of its members were raised, additionally draw conclusions and recommendations, the host is up to the board of the organization.