Mejoramiento del clima organizacional para incrementar el desempeño laboral en la Intendencia Nacional del Sistema de Seguro Privado de la Superintendencia de Bancos y Seguros, en el año 2014

Abstract

This research is based on the study of the improvement of the organizational climate that affects the quality of job performance in the case of the National Quartermaster Private Insurance System in 2013-2014. The project objective is to apply the scheme for measuring work climate of Litwin & Stringer to determine the level of internal satisfaction and to make a proposal of continuous improvement for each of the dimensions evaluated. Purpose of this research is to be a tool for improving the organizational climate, considering that serves as a key change agent in the transformation of institutional performance and generates professional development for practice in service; Officers and employees of various professions and roles considered that can make these measurements, usually by questionnaires applied to employees will allow for a diagnosis of the work environment and determine the critical points for continuous improvement using as factor the Performance = Ability x effort; it is also a way for managers to improve the quality of the institution.