Diseño de un modelo de gestión por procesos para la Unidad Municipal de Tránsito y Transporte Terrestre del cantón Loja, en el año 2014

Abstract

This research work involves the design of a Model for Business Process Management Municipal Traffic Unit, Land Transport and Road Safety Loja Canton, this institution is mandated to perform different types of procedures for users of public and commercial transportation. The process management model aims to define and improve processes that apply to each of the requirements to the services requested by users in this office. It is hoped that by implementing this model in the Municipal Traffic Unit, Land Transport and Road Safety procedures are developed that are shipped effectively and efficiently to provide better service to users. Once analyzed and identified business processes and verify that they are not well defined, a diagram for each process, process sheets and data sheets are prepared for each of the processes that are cleared through this office that will provide guidance and support for officials.