Modelo de estructura organizacional centrada en procesos aplicable al organismo responsable del control de las telecomunicaciones del Ecuador, año 2015.

Abstract

The main reason why the body responsible for the surveillance of telecommunications in Ecuador has failed to achieve and maintain an effective management, is due to a misconception in process definition, which has shelved its essence to give value to customer; additionally, one person or team should exist with knowledge, information and decision-making, which is responsible for implementing, from beginning to end, an assigned institutional process. As indicated, this Draft Thesis proposes the construction of a model of organizational structure focused on processes applicable to such entity, where processes are defined primarily in terms of value for its customers, achieving a systemic vision and real service to the country and that in turn will allow the institution to sustain a modern and effective operation, development and continuous improvement, which will also represent a saving of resources to the Government.