Modelo de estructura organizacional centrada en procesos aplicable al organismo responsable del control de las telecomunicaciones del Ecuador, año 2015

Abstract

Abstract: The main reason why the body responsible for the surveillance of telecommunications in Ecuador has failed to achieve and maintain an effective management, is due to a misconception in process definition, which has shelved its essence to give value to customer; additionally, one person or team should exist with knowledge, information and decision-making, which is responsible for implementing, from beginning to end, an assigned institutional process. As indicated, this Draft Thesis proposes the construction of a model of organizational structure focused on processes applicable to such entity, where processes are defined primarily in terms of value for its customers, achieving a systemic vision and real service to the country and that in turn will allow the institution to sustain a modern and effective operation, development and continuous improvement, which will also represent a saving of resources to the Government.