Modelo EFQM (Modelo de excelencia de la European Foundation for Quality Management) de calidad, orientado a mejorar la gestión educativa de la Coordinación Zonal de Educación Zona 1

Abstract

The Zonal Coordination of Education Zone 1 is an agency of the Ministry of Education which aims planning, implementation and evaluation of educational systems applied in Zone 1. The central problem of this institution is not applying the EFQM model in its management administrative, causing levels of centralization in their activities, there is not a process map, lifting the key processes and continuous improvement of institutional management as a process of innovation of this entity. Decentralization are generally for public entities, in this specific case the Zonal Coordination of Education Zone 1 is the low redistribution in improving services due to weak absence of management capabilities with innovative administrative models that can be applied in the public sector. The EFQM model is an administrative tool, operational management that helps organizations to establish an appropriate system from a situational analysis to determine what is the actual situation and determine a vision towards excellence, under the principles of total quality. Keywords: management, administration, quality, process excellence, innovation, continuous improvement.