Diagnóstico inicial y propuesta de implementación de un sistema de gestión de la calidad basado en la norma ISO 9001:2008 en la empresa Universologistic S.A.

Abstract

This research was conducted at the company UNIVERSAL LOGISTIC SA, which provides logistics operation of non-perishable products, mainly wire and cable. This company has not implemented a quality management system; however, their managers are interested in knowing what is missing for them to implement certified in ISO 9001: 2008. To meet this perpetration, the perception of the service is met by the main direct customers UNIVERSOLOGISTIC SA, representing 90% of the monthly turnover, through personal interviews with the contact persons. It also made an analysis of the political, economic, social and technological environment in which the organization develops, later making a SWOT (Strengths, Weaknesses, Opportunities and Threats). In addition, they reviewed the processes implemented by UNIVERSOLOGISTIC SA and their interaction, and later became an audit of diagnosis, in order to verify the degree of compliance processes UNIVERSOLOGISTIC SA ISO 9001: 2008, and a plan to implement a quality management system including budgets and proposals for improvement are proposed.