Mejoramiento de la calidad de atención a los clientes de Pintufer Cía. Ltda. del área de ventas; basado en la norma ISO 9001: 2008, año 2015

Abstract

Abstract: This research project is aimed at finding the competitiveness of the company, through a correct assessment of its internal structure, which allows it to modify those aspects that are delaying its growth and therefore do not allow it to develop correctly in the market. . All of this generated the need to make new changes and establish a proposal for quality improvement in customer service at Pintufer Cía. Ltda., which will allow the company's administration to be considerably improved. During the process of preparing the proposal, it was possible to address issues and define strategic objectives that the ISO 9001: 2008 standard refers to, which significantly affect the service that the company provides to its clients, which can be monitored through indicators allow us to demonstrate improvements or propose preventive and corrective actions.