Modelo de gestión para el servicio de admisión y estadística del Centro de Salud No 1, del cantón Ibarra, año 2014.

Abstract

The investigation concerns a Management Model for the Admissions and Statistics Health Center No 1, the Canton Ibarra, whose aim was to propose a model of administrative management to improve care and reduce waiting time for users was descriptive and field, using inductive methods - deductive, analytic - synthetic and statistical sample of 53 634 382 users total population surveys and interviews with executives was applied was taken. The results were the absence of a model of administrative management, which will streamline reporting processes and care, preventing agglomeration of users that causes discomfort. As a result of this research an intervention proposal in which it was designed and socialized a model of administrative management to improve the statistical service of admission and was conducted through a section of triage and automation in the registry. And training of administrative staff, the same that allows users to obtain information about the necessary requirements for subsequent queries. KEYWORDS: quality, service, model management, service, information, training