Sistema de mejoramiento de procesos administrativos y operativos en la empresa “Comercial 101 – distribuidora Venus - Pica” en la ciudad de Tulcán. Año 2015

Abstract

This research work has been developed in the company "Commercial 101 - Distribuidora Venus - Pica". Dedicated to the marketing, wholesale and retail footwear city of Tulcan. Familyowned organization, which has seven collaborators. The same as when entering a process of generational change, has detected a series of irregularities in the management of its operational and administrative processes. As it has proposed to develop a system of improvement in these areas, with the aim of improving the competitiveness of the company in its area of influence. The methodology was developed mainly in five areas; determination process map, identification and selection of the processes subject to improvement, analysis of the current situation of processes (based on management indicators) proposed improvement and evaluation and monitoring system improvement. The main processes susceptible of improvement were selected; charging and billing, refunds, training, product delivery and sales. On which this paper was developed. Finally, key findings and recommendations for decisionmaking were established by business owners and managers, in favor of an organized and efficient company.