Propuesta de implementación de un modelo de gestión de calidad basado en procesos para mejorar el servicio en el Hospital Cantonal de Girón Aida León de Rodríguez Lara.

Abstract

The preparation of this proposal took place at the Cantonal Hospital of Girón Aida León de Rodriguez Lara; because there have been multiple observations of the lack of internal organization, thus proving the need to propose the implementation of a management system to improve the quality of service. It was proposed to define processes which direct and strategically support the quality of care, with emphasis on areas that have demonstrated weaknesses in the organizational aspect, documents were prepared for the demonstration of necessary information, defining the procedures for designing a Quality Management System, taking as reference basic methodological ISO 9001: 2000. Involvement was sought not only of the administrative and operational branches of the institution but also of the caregivers who are related directly to the external users, always looking for not only efficiency in management and excellence in the provision of health services but also to ensure quality, warmth, convenience and efficiency in the development of activities in each area.