Diseño de un sistema de gestión de calidad bajo la norma ISO 9001:2008 para la Cooperativa de Ahorro y Crédito CACPE Biblián Ltda. Matriz Biblián

Abstract

It has raised a Quality Management System based on ISO 9001. 2008 for the credit union CACPE Biblián Ltda Matrix Biblián because their processes serve no formal model of management in today most concern of the company is to become more competitive and integrate their management criteria of quality, environment and prevention of occupational risks, which enable it to differentiate itself from other organizations. The implementation of a Quality Management System will meet the needs of both internal and external customers by offering a good service to each of these, reaching its corporate purposes, operational, financial and administrative. The feasibility of this applied research in the cooperative has allowed us to find new points of view on procedures carried out in the same, so as to seek continuous improvement alternatives and generate a pattern of Quality Management thus providing a Organization useful tool.