Diseño de un modelo de gestión por procesos para los servicios de atención médica, de enfermería y odontológica de la Unidad de Bienestar Estudiantil de la Universidad Técnica de Machala, año 2012

Abstract

This investigation was designed for Medical, Nursing and Dental Services, of the Student Welfare of Universidad Técnica de Machala, where the need to improve the service quality is determined, which are executed distant from process management, situation that is relevant of the general objective. Its development occurred with the support from the authorities, staff and members of the Student Welfare. The methodology applied, corresponding to four stages: identification and sequence of processes, process descriptions, monitoring and measurement and process improvement proposal, which yielded as result: The process map, flow charts and records of processes, indicators measurement; and the proposal of continuous improvement. In addition to determining the need to implement the proposal, recommends optimize certain powers of Servers concerning to the computer system and communication through some trainings.