Mejoramiento de la calidad de atención en la consulta del área de Emergencia del Hospital pediátrico Dr. Roberto Gilbert Elizalde, Guayas - Guayaquil

Abstract

The Dr. Roberto Gilbert Elizalde Hospital is a center for pediatric tertiary care, located north of the city of Guayaquil, belongs to the "Honorable Guayaquil Welfare Board," gives coverage to the entire pediatric population from birth, including preterm children to 18 years old. Due to constant complaints that have been presented by the inadequate quality of care in the emergency consultation. A project with the methodology of Logical guideline was established and is addressed to all staff working in the service, the same that helped improve the quality of care in the emergency area, achieving customer satisfaction. The results obtained using this proposed action were: Disseminate to users of emergency services provided, obtaining 80% of informed and targeted users. Rearranged service and running, with a result of 90%. Training plan designed and implemented, 90% of medical staff applied and strengthens established care protocols.