Plan de manejo, capacitación y desarrollo del Talento Humano para la mejora del desempeño en el área de tripulantes de cabina, en AEROGAL, Distrito Metropolitano de Quito

Abstract

This study addresses the need to improve performance in the area of cabin crew in AEROGAL, in the Metropolitan District of Quito, evidenced by observation and organizational objectives to improve the quality of their operations. The study covered a descriptive research with qualitative and quantitative approach, using the method of analysis and synthesis and with a population of 144 workers. The data collection techniques used were the survey by questionnaire for assessing staff performance, which was evaluated, among other things, skills, behaviors, goals and results orientation and staff induction and training and training. As a result it was found that most of the staff has a good performance but requires improving quarter. The need for inductions were also detected with appropriate and increase training and recurrent training instructors. A proposal management, training and development of staff in which various topics and areas for induction, training and staff training set was designed.