Diseño y propuesta de implementación del sistema de gestión de la calidad (SGC) previa certificación ISO 9001:2008 de los procesos de recaudación, inscripción y certificación del Registro de la Propiedad del Cantón Esmeraldas, año 2015

Abstract

Quality in the public sector takes increasing prominence on the national stage, there are several companies that have chosen the path of quality, current legislation requires institutions to manage process-based management, but in practice not all comply. The proposal is based on standardized opt for quality standards such as ISO 9001: 2008, which defines the requirements for a company whose structure based on processes, make a qualitative leap towards providing quality services. This challenge was taken by the Land Registry of Esmeraldas, the authorities have understood the message of transcending the ordinary into the extraordinary. The contribution of this research will enable the Land Registry of Esmeraldas, look to the future with absolute certainty that the Esmeralda´s society and its needs is most important to them. In short, it understands the purpose of the quality management system, the customer.