Diagnóstico, implantación y seguimiento de calidad en el sector de operaciones de la Empresa Pública Correos del Ecuador CDE EP

Abstract

The EMS - Express Mail Service of CDE EP Ecuador, was developed because of the flow of current postal market, this service is regulated by the internationally criteria set by the EMS Cooperative, but this is not defined formally by the national system. Developing a Quality System for EMS service constitutes an important process considering that this service represents the core business of any postal administration around the world, since the admissions process by the customer up to the final process of delivery EMS. Because of the EMS -service importance, the diagnosis of its process has done to identify the documentation required at the level of the company to develop the Quality Management System, identifying the document “Quality Manual of the Express Mail Service” as a critical document. Finally with the structured documentation, we started the validation process to verify the procedures compliance and generate corrective and preventive actions. It was also important to implement opportunities that the postal operation required at the Operations area.