Modelo de gestión por procesos para mejorar el funcionamiento operativo de la dirección del Sistema de Pensiones-IESS

Abstract

The present research is to design a Manual Model Process Management to Improve the Operation Operational Management System Pension-IESS, the same that was developed with the staff of the Provincial Branch Pension Benefit and Risks work Pichincha, where the operational tasks run Pension Insurance. The document consists of a diagnosis to the Directorate of the Pension System and the Provincial Branch Benefit Pension and Labor Risks Pichicha, which allows you to view the current status of the issue of benefits and the opinion of citizens, Segmented in several focus groups. As a result of all the diagnosis, the shortcomings and advantages of the pension system are evident both inside and outside its facilities, in addition to the critical points that can focus to improve the benefits and services processes. Processes running the pension system, are those fixed by the Constitution of the Republic covering the contingencies of disability, old age and death that includes the help of funerals, and it is the responsibility of the Institute to develop, promote and improve the processes of benefits granted. The development of this manual, is working together with the staff of the Branch, which allows the staff pension system, have a tool that shows the sequence of activities to be undertaken for granting each performance in addition to identifying the posts and areas involved