Implementación de un Sistema de Gestión de Calidad, aplicado a la empresa Donarqé Cía. Ltda., en la ciudad de Quito para el año 2016 /

Abstract

This work aims to provide guidance to Donarqé about the benefits that provides a quality management system. Donarqé has generated when delivering the final product to the customer, causing delays in the collection and causing delays in payments to suppliers and payroll, causing additional problems in productivity and decreased satisfaction problems. An adequate system of quality management, the time that strategic planning be reworded because, all change in organizational structure will cause a domino effect was visible evidence of the processes. Part of the change is to include the process of quality management, who will establish the overall regulatory quality policies. The process changes will be made through revisions made jointly with partners, resulting in empowerment because they will be part of the change. For proper control what activities generate value was determined and each process will have a responsible who will monitor detecting and correcting nonconformity information based on records and indicators.