Mejoramiento de la calidad de atención en el servicio de consulta externa del hospital “Manuel Ygnacio Monteros Valdivieso” IESS -Loja. Año 2015

Abstract

Manuel Ygnacio Monteros Hospital is a level II hospital that provides care to the city and province of Loja, Zamora Chinchipe and the top of Gold; in which a significant number of patients with different pathologies being served. Given the constant complaints that were presented at the outpatient service by users, a survey that could be identified as the main problem the patient dissatisfaction regarding the inadequate quality of care was performed, before this situation He considered the intervention project called "Improving the quality of care in the outpatient service of Hospital" Manuel Ygnacio Montero Valdivieso "in order to strengthen the quality of care through the establishment of institutional commission for making admissions process and medical care; protocols, dissemination of services provided and staff training outpatient them that have been approved by the directors of the institution, subsequently socialized and implemented promptly, which was improved quality of care and user satisfaction in a 15% internal users trained by 60%, information and guidance to external users by 50%.