Creación de un sistema de gestión por procesos en la empresa Representaciones JAMSA S.A en la ciudad de Guayaquil

Abstract

The purpose of a company is to deliver external customer quality products and services that meet their needs, achieve profits and profitability. This research evidence the benefits of process management system and processes of continuous improvement in commercial enterprises, and intends to implement this system in the company JAMSA S.A. to exploit more efficiently the human and material resources. The project was developed with methods of projective research, based on documentary sources and field research, using data collection techniques, such as document analysis, surveys, interviews and direct observation. The results of the research allowed to know the current processes and gather information needed to implement a management system based on processes, system in which the different departments carry out a coordinated and orderly work, which is evident in reducing time spent and decrease error. This model will establish the competitiveness of the company, increasing sales and its future sustainability, also meeting the needs of their workers