Definición de un Marco de Referencia para Gobernanza de TI, basado en la norma ISO 38500, para la Cooperativa de Transportes Loja

Abstract

The use of information technology in enterprises has been, be, and will be a discussion theme, because exists enterprises that have achieved success and failures with it uses. If we talk about failures these are associated with the ignorance about the uses of IT in organizations, that have generated the Knowledge Areas called IT Governance, and with this concept the publication and creation of frameworks, standards and many tools. This work permits to an enterprise called “Cooperativa de Transportes Loja” do an strategic alignment between IT Objectives and Strategic Objectives, through a Definition of an Referential Framework for IT Governance, this framework proposes an exclusive implementation methodology for the “Cooperativa de Transportes Loja” considering its features and capabilities, this framework is based in segments, themes, tools, IT professionals and mainly in the ISO 38500 Norm. The results that we hope have with this implementation of this framework are: obtain more profitability in the realized inversions and add value in every offered services of the “Cooperativa de Transportes Loja” over all the competencies.