Diseño de un sistema de gestión por procesos para la fábrica de cal “POLYCAL” de la ciudad de Riobamba, para el año 2015

Abstract

At present, the care of the environment is a key issue for the industry in general. In the industry of the elaboration of calcium carbonate (lime) the environmental care is a pending subject in our country. Small and medium-sized companies do not have a process management system that takes into account industrial safety, workers' health and environmental care. In addition, few companies take into account the customer's point of view to define their processes. This thesis focuses on the design of a process management system for the POLYCAL Company of the city of Riobamba by 2015. The system designed not only takes into account the factors of production, but also ensures environmental care as well Such as the welfare of workers, as mechanisms to offer a quality product to its customers. The implementation of these processes within the organization will result in the improvement of their productivity and quality of the products they offer based on ISO 9001-2008 standards.