Evalución y propuesta de mejoramiento del clima organizacional de la gerencia de ventas corporativas de la Corporación Nacional de Telecomunicaciones CNT EP año 2016

Abstract

The evaluation and proposal of improvement of the organizational climate of the corporate sales management of the National Corporation of Telecommunications CNT E.P arises from the need to improve the working environment in the area of ​​corporate sales; We started with research to discover the causes of the poor working environment, prioritizing the most relevant elements that will direct the project to raise the objectives and strategies for improvement.

The analysis of corporate sales management personnel through surveys shows that internal staff have a lack of motivation, there is no variable remuneration model, lack of training, lack of communication, no verbal or written recognition of the employees. Staff successes, only sanctions. For these reasons it is proposed that there should be a proposal for improvement in the organizational climate so that the human resource is motivated in its work performance and therefore improves the income in the organization