Modelo de Gestión por Procesos para la Dirección de Fortalecimiento Institucional del Ministerio de Relaciones Laborales

Abstract

A modern Administration is one that is permanently immersed in processes of improvement that allow to approach and make it more accessible to the citizen. This is the direction in which the Directorate of Institutional Strengthening of the Ministry of Labor Relations works.

To achieve this goal, Process Management is an appropriate tool. The management by processes in the Public Administration supposes the passage from an "administrative" vision to a vision "manager" and a radical cultural change, that is neither more nor less than to situate the citizen as fundamental axis of the public provision.

This management requires for its application of its previous knowledge: what it is, what it consists of, how it is developed, what effects it will have on the relations between the administration and the citizen. In this sense, the present research intends to respond to these questions and be an effective instrument that allows the public employees of this administration to know, to form and to apply the management by processes in the administrative organs, centers or units, as best form To rationalize administrative management, and to encourage continuous improvement.