Diseño de un modelo de gestión por procesos para Alexxia Pharma S.A. año 2016

Abstract

The present investigation was based on the design of a process management model for Alexxia Pharma S.A., specifically to solve poor management in areas that do not deliver results, proposing a proposal for improvement in relation to identified processes and indicators. The methodology used was framed in the identification and sequence of processes, description and monitoring, measurement of results, proposals for improvement. We worked with the heads of each department, through meetings, direct observation, reports, statistics, and with the contribution of Executive Presidency. The main results are: the elaboration of the map of macroprocesses, tokens, identification and sequence of processes, their interrelations, indicators, graphs, improved processes and the proposal of an improvement plan according to the Deming cycle. In this way it was possible to conclude that the design of a management model by processes generates a better performance by areas and achievement of objectives.